Tenancy Information

Tenancy Information

Tenancy Information Pack

This document contains information that you may find helpful during your Tenancy. Please read and if you have any questions do not hesitate to contact us.

Thank you for renting a property through Chess Property Services. We act as agents on behalf of the Landlord of your property.

Click here to view our tenancy fees information sheet

As agents, we have an obligation to the Landlord to ensure the tenancy runs as smoothly as possible, the rent is paid promptly and the property is maintained to the same standard as when the tenancy began.

Therefore, we would request that in the event of any issues arising during your occupation you contact us as soon as possible.

img-ti6This page is a brief summary of certain points in your agreement and contains information that will ensure that your tenancy will be as comfortable as possible.



Information about your Tenancy

The Tenancy Agreement (AST)

The agreement you have signed is a legal contract between the Landlord of the property and yourself. You should read this carefully and ensure you understand it fully, if in doubt please consult a solicitor or other qualified person. The Tenancy Agreement places legal obligations on you, some of which are explained below.


Details of the rent payments due dates etc are contained within the AST Agreement, please ensure rent is paid on time. If it is not, rent reminders letters will be sent and you may incur a charge.


The agreement is an Assured Shorthold Tenancy Agreement, which means that you can stay in the property for the period of the lease, provided you meet all the obligations of the tenancy. You have the right to an initial minimum term of six months.

When we are fully managing the property, we will contact you at the end of the fourth month asking if you would like to stay on after the six month period. If you wish to stay at the property, a new agreement will be raised. If you do not wish to extend the tenancy then you must serve two months written notice to us.

Notice Period

If the Landlord wishes to end the tenancy, we will serve what is known as a Section 21 Notice, which gives you two months notice before you have to leave the property.

Property Visits

As managing agent of the property, we will arrange for regular visits of all Tenanted accommodation, normally every three months. The purpose of the visit is to ensure there are no maintenance issues that need attention and also to check the property is being maintained in a fair manner.

Each visit should take no more than twenty-thirty minutes, and we will contact you beforehand giving you notice of our intention, with an appointment date and time. If for any reason the appointment is inconvenient, please contact us immediately so that the appointment can be rescheduled.

Faults and Repairs

If a fault becomes apparent at the property, you must inform us immediately. Failure to do so may mean that you are held responsible for any further deterioration as a result of the delay. Once we have been informed of the fault we will contact the Landlord and act upon their instructions. The relevant contact numbers are detailed at the end of this Pack.

Please Note: You must not instruct a contractor to undertake any work without our permission. The cost of any works carried out without permission will become your responsibility.

Smoke/Fire & Carbon Monoxide Detectors

When detectors are fitted in the property, under the terms of your agreement you are obliged to ensure they are checked regularly and kept in good working order. This is for the safety of you, your family and friends. We recommend a daily check however they must be checked at least once a week. If you are aware of a fault, you must contact us immediately.

Deposits Continued

The Landlord must be satisfied with the condition of the property before the deposit is refunded. As long as the above points are satisfactory the deposit will be refunded by the Banking Automated Clearing Service (BACS). Chess

Property are registered with The Dispute Service, please refer to your tenancy agreement.

If a dispute is raised please follow the guidelines given to you with your tenancy agreement.


Tenants are responsible for ensuring the rent is paid in full and on time. Paid by standing order, rent is deducted from your bank and should reach our account by the rent-due day. This saves you the worry of taking the trouble of bringing the rent to our office and protects you from the potential of a bad payment history, should the rent be brought in late. Receipts will not be issued for payments made by standing order.

Please allow three working days for the rent to reach our account, and ensure that the correct reference shows for all payments, i.e. first line of the address and your surname.


The Landlord is responsible for insuring the property, and any items owned by them and left in the property. You are responsible for arranging your own insurance for your possessions. If you do not provide proof of the contents insurance, you will have to take out contents insurance with our provider. Neither the Landlord nor Chess Property will accept any responsibility for loss or damage to your possessions whilst at the property.

Early Surrender

Due to the terms of the agreement, you are contracted to remain at the property until the end of the period stated in the agreement. Should you decide to leave at the end of the period stated, you must notify us in writing, giving us a minimum of two months notice prior to the end of the period.

Please Note: Should you vacate the property prior to the end of the contracted period whether or not you give two months’ notice you will be liable for all rent payments until the end of the contracted period, or until we are able to find a replacement Tenant, subject to your Landlord’s approval. If a replacement Tenant is found before the end of the contracted period then an early surrender fee of £375.00 + VAT will be charged.


Every adult that moves into the property (18 years old and above) must be named on and must sign the tenancy agreement, and undergo a reference check.

Please be aware that it will be a breach of the agreement should anybody else move into the property during your tenancy without express written permission from the Landlord. Should permission be granted, a new tenancy agreement will be drafted and must be signed by all adults. There will be a charge for the new agreement of £75.00 + VAT. In the event that the rooms are sublet a 50% increase in the rent will apply.



Should you wish to make any changes to the property, you must inform us in writing and wait until written permission is given before any works commence. Permission will not be withheld unreasonably, however should decorating be anything garish, we may insist that at the end of your tenancy the property is repainted to the same standard as when you moved in.

Preventing Condensation Damage

On signing your Tenancy Agreement you received information on preventing condensation damage. Please read this carefully. This may affect the return of your deposit if you do not.


If your property has a garden it is your responsibility to ensure the lawns are cut regularly and the borders are kept weed free. In addition, the gardens must be kept tidy and free from refuse.


We require a deposit for every tenancy. This deposit is refundable only after you have vacated the property and provided that:

  • Your rent is paid up to date
  • All utility bills relating to the tenancy have been paid
  • The property has been well maintained
  • Any items on the inventory are all present and in good condition
  • The property is in a good, clean condition
  • All other terms of the agreement have been met

Going Away?

If you are going to be away from the property for more than two weeks at any one time, you must inform us in

writing. Being unoccupied for a period may affect the house insurance, so we may have to take steps to protect the property.


You must vacate the property on the agreed date (usually the last day of the tenancy agreement). Please ensure that all keys are returned to us by midday on the last day. Rent will continue to be charged on a daily basis until the keys are returned. We will require a forwarding address and will contact you at this address when we are able to release the deposit. Should we continue to receive rent after you have vacated we will return this to you, once notified, less an administrative fee of £25.00 plus VAT.


You must gain written permission from the Landlord before introducing pets into the property. You must consult with us prior to introducing a pet and submit a written request which must include the age, type and breed. Permission will not be withheld unreasonably, however please be aware that the introduction of some animals will cause an increase in the amount of deposit we hold. Please note that you may be required to get all carpets and curtains (if applicable) professionally cleaned on vacation.

We hope you will be happy in the property. If we can help in any way please do not hesitate to contact us on 0208 756 1756.